Refund policy

Welcome to Olivia Perfumery, your online beauty products store. We are pleased to provide our customers with high-quality products and excellent customer service. We are committed to ensuring customer satisfaction and, in the event of any issues, we offer a full refund policy.

Our refund policy is valid for all products purchased on our e-commerce platform. In case of a defective or unsatisfactory product, we are happy to refund or replace the product. To request a refund, simply contact us within 14 days from the date of purchase and provide a detailed description of the problem.

In case of returns for personal reasons, such as a change of mind or an error in the order, we are happy to accept returns within 14 days from the delivery date. However, the returned products must be sealed and unused.

Please note that the shipping costs for returns are the responsibility of the customer. In the case of a defective or incorrect product, we will cover the shipping costs for returns and replacements.

For any questions or clarifications about our refund policy, please do not hesitate to contact us. We are always available to support our customers and ensure they have a positive experience with Olivia Perfumery.